Terms and Conditions

Eagle Pass Heliskiing Ltd. General Business Terms and Conditions

Management/Organizer

Eagle Pass Heliskiing Ltd. (EPH) is the organizer of the ski packages described throughout the EPH brochure and website.  Any travel agent or individual representing EPH is acting only as an agent authorized for encashment.  Note: the term Heliskiing shall include heli snowboarding, heli telemark skiing and heli access ski touring skiing. 

Registration Policies and Conditions

By submitting a signed Payment Authorization Form and/or Registration Form the guest has agreed to a legally binding agreement with Eagle Pass Heliskiing Ltd. as outlined in the policies and conditions below.  

Payment details are outlined on the EPH Payment Authorization form. EPH accepts Visa, Mastercard, American Express, Bank Transfers and Interac Email Money Transfers (Interact Transfers only available for Canadian guests and are limited to $3,000 CAD per transaction).

Deposits, Registration and Payment

It is essential that each guest familiarize themselves with the terms and conditions and the information below as well as on the EPH website.  This will ensure they choose the best package for their needs, have a full understanding of what their Heliskiing package includes and are fully aware of EPH’s policies in regards to cancellations and refunds.

Depending on program booked, Eagle Pass Heliskiing Ltd. has different payment deadlines as according:

Deposit Required – All Programs

Heliski packages are booked directly through the EPH office.  A non-refundable deposit and completed registration form are required within two weeks of the booking date to confirm the reservation for all Heliski packages.  The deposits for all of the packages are 30% of the after tax package price.

Final Payments – Day Ski and Private Programs

Final payment is required 90 days prior to commencement of the package or October 1st, whichever comes first.  If booking less than 90 days prior to the start of the ski package the full payment is due upon booking.  All rates and prices are in Canadian dollars (CAD) and are subject to change without notice.  A 5% Goods & Services Tax (GST) is not included in any of the ski package prices. 

Final Payments – Lodge Programs

Final payment is required 90 days prior to commencement of the package or November 1st, whichever comes first.  If booking less than 90 days prior to the start of the ski package the full payment is due upon booking.  All rates and prices are in Canadian dollars (CAD) and are subject to change without notice.  A 5% Goods & Services Tax (GST) is not included in any of the ski package prices. 

Guest Responsibility

Guests are responsible for familiarizing themselves with EPH Terms and Conditions before booking their Heliski package. It is also the guests responsibility to fully understand their package – what is included, and what is not included.

For guests travelling from outside Canada a Valid Passport and/or Travel Visa is required to enter Canada. Refunds will not be given to guests that are denied admission into Canada.

Guests are responsible for being on time and prepared to ski on their specified Heliski day(s). Arriving late or ill equipped may result in a guest missing their Heliski day(s) in part or in whole. Refunds will not be given to guests that arrive late or ill equipped.

Trip Cancellation Insurance is strongly recommended to guests for any unforeseen circumstances that may interrupt or cancel their Heliski trip. Refer to the Trip Cancellation Insurance section below. 

Ability

Eagle Pass requires that all guests are able to ski at an advanced level (black diamond runs). Guests must be experienced skiing ALL types of terrain in DEEP POWDER conditions (knee deep+) – trees, glades, steeps, chutes, and variable snow conditions. Eagle Pass Heliski does not have any intermediate terrain. Previous Heli, Cat or Ski Touring experience is mandatory.  

Heliskiing is a demanding physical activity. It is recommended that Guests assess their own fitness level well in advance and prepare themselves accordingly – through on-slope skiing or by undertaking a regular fitness routine. Refunds will not be given to Guests that are unable to competently Heliski due to lack of physical fitness, skill level, or experience.  If a Guest cannot complete their day due to fitness level or ability, they may be asked to wait in a safe area in the backcountry until lunch is served, or for the remainder of the day.  

While we try our best to group skiers and boarders by ability level, this is based on each individual’s perception of their own abilities.  Until we have Heliskied with each Guest, it is impossible to assess a Guest’s true ability.  While we can always accommodate a single Guest, we require them to have previous backcountry experience.  It is HIGHLY RECOMMENDED to book as a group of 4 to ensure that everyone skis/boards at the same level. 

If there are any questions or concerns please do not hesitate to contact the Eagle Pass Office. 

Minor Guest Policy

At Eagle Pass Heliskiing Ltd. we welcome any guests under the age of 19 as Heliskiing should be enjoyed by all ages.  If any guest under the age of 19 wish to join us, there are a few guidelines that must be followed:

  • The minor must be of 12 years old or older when Heliskiing and has the physical ability to go Heliskiing.  Please see ability section for further information.
  • Two waivers must be signed in the morning in order to go Heliskiing.  One waiver signed by the legal guardian, and one waiver signed by the minor dated for the day they become of legal age
  • Only the legal guardian can accompany the minor throughout the day and sign the waiver on behalf of the minor guest.  This responsibility cannot be shared, nor can a different guardian be appointed for the day    
  • If the legal guardian needs to stop Heliskiing at any time of the day due to fitness, equipment failure, or ability, the minor guest cannot continue Heliskiing.  The legal guardian needs to be in the field with the minor at all times

Refund and Cancellation Policy

There are a few circumstances that may force EPH to cancel a Heliski day, in part or in whole: Inclement weather, avalanche conditions, operational emergencies, mechanical reasons, or guest booking minimums not met for your day. In the event that Eagle Pass must cancel a day, guests will be given the option to rebook for the next available day, or will be offered a refund, depending on the circumstance and the product that they purchased.

Heliskiing is a unique experience that is highly subject to weather & snowpack conditions. These conditions are constantly changing, and add an element of complexity to each Heliski day.

Refund and Cancellation Policy – Day Heliski Program

At Eagle Pass our Day Heliskiing program is based on runs skied rather than vertical skied. We have recently revised our Minimum Guarantee/Refund Policy to reflect this:

  • We guarantee each guest will be given the opportunity to Heliski at least 6 runs per day. A standard Day Heliski package averages 6-8 runs per day.
  • Refunds will not be offered to guests who are unable to Heliski at least 6 runs per day due to late arrival, early departure, physical fitness, ability level or injury.
  • If Eagle Pass cancels a Heliski day at least 12 hours before the scheduled start time the guest will be given the opportunity to rebook for the next available date or a later date that season. If they are unable to rebook a full refund will be given.
  • If Eagle Pass cancels a Heliski day once registration, rental allocation and safety training has been completed then guests will be given the opportunity to rebook for the next available date or a later date that season. If they are unable to rebook a full refund will be given, less a $25 Administration fee

If a Heliski day commences and Eagle Pass is unable to deliver the guaranteed minimum 6 runs due to the aforementioned circumstances then a refund will be offered based on the following:

Day Ski Refund Policy

Runs Skied

Refund Option

Refund awarded based on 6 run day @ $165/run

1 Full Refund
2 $660
3 $495
4 $330
5 $165
6 to 8 -



Refund and Cancellation Policy – Lodge Program

At Eagle Pass our Lodge Heliskiing program is based on vertical skied. We have recently revised our Minimum Guarantee/Refund Policy to reflect this:

  • We guarantee each guest will be given the opportunity to Heliski an average of at least 3,000 meters per day. This daily guarantee is cumulative for the duration of their trip. 
  • A refund will not be offered to guests who are unable to Heliski at least 3,000 meters per day due to late arrival, early departure, physical fitness, ability level or injury.
  • If EPH cancels a guest’s Heliski package before the guest’s scheduled arrival date the guest will be given the opportunity to rebook for the next available date or a later date that season. If they are unable to rebook, a full refund will be given.
  • If Eagle Pass cancels a Heliski day once the guest arrives at the Lodge, then the guest will receive a $1,425 (Single Day Heliskiing Rate) refund. The guest’s guaranteed meters for their package will also be reduced by 3,000 meters to adjust for the down day. 
  • At the end of a guest’s package, the total vertical skied will be calculated. If the total vertical skied is less than 3,000 meters per day then the guest is entitled to a refund at the rate of $139 per 1,000 meters. 

Eagle Pass Lodge Package – Guaranteed Vertical 

Package

Guaranteed Vertical

Vertical Included

3 Day Lodge

9, 000 Meters

Unlimited

4 Day Lodge

12, 000 Meters

Unlimited

5 Day Lodge

15, 000 Meters

Unlimited

6 Day Lodge

18, 000 Meters

Unlimited

7 Day Lodge

21, 000 Meters

Unlimited

Full Down Day

Minus 3, 000 Meters

Unlimited

Guest Cancellation 

All ski packages start and finish on the specified dates and have been offered as a complete package.  There are no refunds, partial or full for any of the following reasons: late arrival or early departure for any reason, sickness or injury, or lack of skier ability or fitness.

If a Guest cancels their trip prior to commencement, then their Heliski package is transferable to a new Guest for the exact dates and duration.  If the Guest is unable to find a replacement EPH will attempt to resell the package on the Guests behalf, in accordance with the following terms:

  • EPH will try to resell the package for full price.
  • A Resale Fee of $100 CAD per seat resold or 5% of the total package price will be applied, at the discretion of EPH.
  • A refund will only be granted if the package is successfully resold. If EPH is unsuccessful in reselling the package no refund will be given.

Trip Cancellation Insurance is HIGHLY RECOMMENDED.

EPH reserves the right to cancel any Heliskiing package at any time.  Should this occur, a full refund of payments including deposit will be given. 

Trip Insurance

Emergency Medical Coverage 

New for the 2018/19 season!!   Eagle Pass Heliski will provide Emergency Medical Coverage including Ambulance/Evacuation insurance as part of your package purchase. All claims do require that you be seen by a physician. 

Trip Cancellation Insurance 

We understand that occasionally events occur that prevent you from joining us for your ski vacation.  Please pay special attention to our Cancellation and Refunds Terms. 

To avoid any financial hardship that an unexpected cancellation or interruption could cause, we strongly recommend purchasing Trip Cancellation/Interruption to protect your trip investment. Trip Cancellation/Interruption costs about 5% of your trip cost and it’s worth the peace of mind! 

Contact our office for our preferred insurer’s contact information.

 

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